2024 Convention 4

DESCRIPTION

This session will explore the organizational attributes, leadership qualities, lived experiences, and employee engagement strategies, with the goal of helping identify the questions that must be asked, the listening required, and the actions to be taken in order to attain the remarkable employee experience. 

Learning Objectives:

1. Attendees leave feeling they are not alone in this journey and there is a playbook for success that is accessible to create a remarkable employee experience. 
2. For leaders, understanding you are not the “Fixer”, rather you are the facilitator of the solution in partnership with your team.
3. For up and comers, team members, and staff, understanding your role as a key stakeholder and partner in creating the employee experience.

Knowledge Broker/Connector/Facilitator/Regular Person: 
Chris McDougall, President and CEO, Commercial Brokers Association

Cameo Presenter: Tom Hurdelbrink, CAE, Hurdelbrink Consulting, Woodinville. Former President & CEO, Northwest Multiple Listing Service. Former WSAE President.

Speaker Bios: 

• Chris McDougall: Chris McDougall is the President & CEO of the Commercial Brokers Association (CBA) based in Lynnwood, WA. Founded in 1977 under the principles of cooperative competition and providing a fair and orderly marketplace for all participants, CBA is the country’s largest commercial multiple listing service with over 4,300 broker members serving Washington and Idaho. In his role, Chris is responsible for leading CBA in its mission to raise the standard of practice for the commercial brokerage industry and fulfilling its vision of being the most indispensable platform for commercial brokers in the Western United States.
   
• Tom Hurdelbrink, CAE: Having served as the President and CEO of the Northwest Multiple Listing Service (NWMLS) since 2008, Tom Hurdelbrink started a new chapter in his life earlier this year forming Hurdelbrink Consulting, LLC. Tom has extensive executive leadership experience with a focus on strategic thinking and direction, organizational leadership, as well as process improvement and communications. With a wealth of staff resource experience and years of relationship-building with his Boards’, Tom appreciates the nuances and challenges inherent in managing human resources within diverse and dynamic organizational settings. Additionally, he served as WSAE’s 2014 President.